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  • 01708 771950

Customer Services 01708 771900

Frequently Asked Questions

We endeavour to offer the best customer service in our industry but if your question is not answered below please contact us on +44 (0)1708 771900


We have over 33 years experience in the music equipment industry. Our staff have a wealth of expertise in music production, recording, guitars, software, PA systems and more. and Music Village are trading names of Music Store Professional UK / DV247 Limited. registered in the UK under Company No.08510728.

Head office:
Unit M
Chesham House
Chesham Close
Romford, Essex
RM7 7PJ, United Kingdom.

Contact Music Village

To contact us with web enquiries, orders you have placed on this website, or about your account please contact our sales team.

Tel: +44 (0)1708 771900

Fax: +44 (0)1708 771901

Lines Open:Monday–Friday: 9am-6pm
Saturday: 10am-6pm
Sunday: 11am-5am


For telephone mail order, expert advice, price-beating, package deals and a more personal service please contact a sales professional at our East London Superstore on 01708 771991. We are always more than happy to help.

Your Account

When you create an account, our system will remember your personal details to save you time when ordering in the future.

Security and Privacy

We do not sell, rent, exchange or disclose your personal details with third party companies or marketing schemes, only to the bank for payment purposes, and sometimes to identification services or the police for security and protection against fraud. All sensitive data is stored and transmitted in encrypted form and not accessible by system users.

Note: You must have cookies enabled in your web browser to use this website.

Returns & Refunds

Should you wish to return anything bought from us, Music Village offers a "7 day no-quibble guarantee" giving you the right to cancel your order within 7 working days after the day of delivery.

  • Goods should be returned with the original packaging as received complete 'AS SOLD' and in 'AS NEW' resalable condition with all components, manuals and accessories.
  • If the packaging has been opened to examine a product we advise that it is done so without damaging the packaging or the product in any way and must be re-packaged as received.
  • If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
  • Goods must be returned within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.

Non-returnable products:

  • Copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed
  • Goods ordered specifically to meet a consumers requirement such as bespoke computer systems
  • Contact products such as all Microphones/Brass/Woodwind/in-ear systems

Before returning a product you must notify us of your intent to cancel either in writing or by email; a telephone call is not sufficient unless otherwise agreed by our returns dept.

After notification we will offer you a returns authorisation number that must be quoted when returning the goods. Goods returned without prior authorisation cannot be accepted and will be returned back to you at your expense.

To request a returns authorisation, please email details of your request (including your order number and postcode) to We will endeavour to answer your email within 3 working days, between 8:30 – 17:30 Monday to Friday (except public holidays). Emails sent over the weekend will be answered during the following week.

Please read our full returns and refunds policy here - Returns Policy

Frequently Asked Questions

We endeavour to offer the best customer service in our industry but if your question is not answered below please contact us on +44 (0)1708 771900

1. When will I receive my order?

We use courier services which normally deliver within 2 working days after dispatch for non-remote locations in mainland UK, 2 working days after dispatch for the rest of Europe, and up to 1 week after dispatch for remote locations.

If there are any problems processing your order you will receive an email or telephone call from our customer service team advising you as soon as possible.

If your order contains any products that are not in stock you will be contacted by a member of our service team with a supply date (ETA) when an ETA becomes available.

When your order is dispatched you will receive an email to notify you. You can then track each shipment by clicking on the tracking number on the orders page in the “My Account” area.

Orders placed Monday to Friday:
For UK orders, if all of the contents of your order are in stock and ordered before 12:30pm then the order is usually dispatched on the same day (but during busy periods within 2 working days) however, orders placed after 12:30pm (GMT) on Fridays or over the weekend are processed the following Monday. Non-UK orders are usually dispatched one day later.

Orders placed on a Saturday or Sunday:
Please do not email or call us on Monday morning for delivery details. All orders placed after 12:30 GMT on a Friday are processed the following Monday. If all the items ordered are in stock the earliest delivery will be within 2 working days.

Our courier will make two delivery attempts, after which the parcel will be returned to us, and your money refunded.

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2. Where do you ship to?

Our website currently ships to the following countries:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark (except Faroe Islands)
  • Estonia
  • Finland (except Aaland Island)
  • France (including Monaco)
  • Germany
  • Gibraltar
  • Great Britain and Northern Ireland (Incl. Isle of Man)
  • Greece
  • Greenland
  • Hungary
  • Iceland
  • Italy (except San Marino)
  • Latvia
  • Lithuania
  • Luxembourg
  • Norway
  • Poland
  • Portugal
  • Republic of Ireland
  • Romania
  • Slovakia
  • Slovenia
  • Spain including the Balearic Isles (not The Canary Islands or Melilla or Ceuta)
  • Sweden
  • Switzerland
  • The Netherlands

For all other countries that are not listed above, please contact our Retail Superstore or email

BFPO addresses
We cannot currently deliver to BFPO addresses as UPS does not ship to BFPO addresses. An alternative to this is to use the standard or residential shipping address and the correct country, and be charged the full shipping cost.

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3. How much does shipping cost?
We use UPS delivery services
  • Great Britain and Northern Ireland (Incl. Isle of Man not Channel Isles): Charge is £4.99 (excluding VAT)
  • France and Germany: Charge is 10 EUR (including VAT)*
  • Republic of Ireland and Spain: Charge is 15 EUR (including VAT)*
  • Greece: Charge is 18 EUR (including VAT)*
  • Finland and Italy: Charge is 18 EUR (including VAT)*
  • Belgium, The Netherlands and Luxembourg: Charge is £13.99 (including VAT)*
  • Austria, Czech Republic, Denmark, Poland, Portugal, Sweden: Charge is £15.99 (including VAT)*
  • Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia: Charge is £19.99 (including VAT)*
  • Channel Islands: Charge is £29.95 (including VAT)*
  • Greenland, Iceland, Norway & Switzerland: Charge is £69.00 (excluding VAT)*

* Please note that non-UK shipping costs may vary depending on location and the size and weight of the goods. You will be contacted should this situation arise. Our European shipping charges cover one consignment only. With this in mind we do not part ship to non-UK addresses.

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4. How do I contact Music Village?
Please visit the ‘Contact Us’ section of this page.
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5. I have forgotten my password, what should I do?

Please click on the ‘forgotten your password?’ link and enter your email address to request a new password. If you still have problems logging in then please contact us.

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6. How do I return a product?

Please visit the returns section.

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7. What is your returns policy?

Please visit the returns section.

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8. What is the 7 day No Quibble returns policy?

Please visit the returns section.

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