We use courier services which normally deliver within 2 working days after dispatch for non-remote locations in mainland UK, 2 working days after dispatch for the rest of Europe, and up to 1 week after dispatch for remote locations.
If there are any problems processing your order you will receive an email or telephone call from our customer service team advising you as soon as possible.
If your order contains any products that are not in stock you will be contacted by a member of our service team with a supply date (ETA) when an ETA becomes available.
When your order is dispatched you will receive an email to notify you. You can then track each shipment by clicking on the tracking number on the orders page in the “My Account” area.
Orders placed Monday to Friday:
For UK orders, if all of the contents of your order are in stock and ordered before 12:30pm then the order is usually dispatched on the same day (but during busy periods within 2 working days) however, orders placed after 12:30pm (GMT) on Fridays or over the weekend are processed the following Monday. Non-UK orders are usually dispatched one day later.
Orders placed on a Saturday or Sunday:
Please do not email or call us on Monday morning for delivery details. All orders placed after 12:30 GMT on a Friday are processed the following Monday. If all the items ordered are in stock the earliest delivery will be within 2 working days.
Our courier will make two delivery attempts, after which the parcel will be returned to us, and your money refunded.
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