At DV, your peace of mind is of utmost importance to us. To this end, our products carry an unrivalled 3 Year Warranty and 30-day money back guarantee, so you can rest assured your equipment is protected when you buy from DV.
To speak directly to a DV sales representative, call 0845 0777 247.
DV Three Year Warranty:
In addition to the manufacturer’s standard warranty period, we guarantee that all products will be free from manufacturing defects for three years from the date of purchase. This Warranty covers all products except wireless microphone products, wireless instrument products or wireless monitoring products.
During this three year period, defective products will be repaired free of charge or, at our option, replaced by a fully functional equivalent (in some cases a later version) providing that the products are returned to us, delivery paid and suitably packaged within the three year period, together with a copy of the original sales invoice. Click here for the Three Year Warranty Terms and Conditions.
DV 30 Day Money Back Guarantee:
In accordance with The Consumer Protection (Distance Selling) Regulations, we give our mail order customers a cancellation period of 30 days from the day after the date of delivery, during which time the consumer may cancel the contract by notifying DV of their request to cancel either in writing or by email.
We strive for excellence in quality, service and delivery. However, in the case of a product arriving faulty, we will help you in any way possible to rectify any fault or provide an alternative product quickly and painlessly. In the unfortunate case that you do decide to cancel your purchase with DV, and have notified our returns department in writing or by email, you should return the goods to us within a reasonable time period and take reasonable care in doing so.
Upon cancellation of the contract we will credit your account with a full refund of the money paid to us, including the cost of delivery of the goods to you, as soon as possible and in any event not later than 30 days after receipt of the notice of cancellation. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund. Click here for the 30 Day Money Back Guarantee Terms and Conditions.